033 3090 1081
For order or customer service enquiries you can contact us in the following ways:
Phone: 0333 090 1081 (9am - 5pm Mon – Fri)
Post: HAQ Retail Ltd. 27 Old Gloucester Street London, WC1N 3AX, UK.
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When shopping on the purenur.com website you have two options: you can either checkout as a guest or create an account and log in to place your order.
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Simply click 'Forgot your password?'. Enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.
This code is an exclusive discount for you as a catalogue customer. A catalogue code can be used online by typing it into the promotional code box on the checkout page, or quoting it when you order by phone.
We accept Visa, MasterCard, Delta, American Express and PayPal. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
Yes. Please contact Customer Services to cancel or amend an order. If your item(s) have already been despatched, simply send it back to us following the returns procedure. If you wish to change an order, again, this is possible providing your order hasn't been dispatched from the warehouse. Please give Customer Services a call who will be able to assist you with your order. This does not affect your statutory rights.
No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.
Yes. We sometimes advertise with other websites and publications, such as Magazines, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to firstname.lastname@example.org. For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.
For more information about our Delivery options and for our international shipping on a few of our items please visit the Delivery Information page.
Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please call Customer Services quoting your order number, on 033 3090 1081.
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. You can find our returns policy here.
To make returning unwanted items as easy as possible for you, we have a number of options available, all of which are completely free of charge. See our returns policy for details.
We all know that Bunk Beds are a great space-saving solution for children’s bedrooms and they’re ideal if your little ones share a room. Plus, kids love bunk beds. However, as with anything, safety is the number one priority. That's why we've created this FAQ page to put your mind at ease and answer every question you might have on the safety of your child's bunk bed.
Check out our safety FAQs and bunk bed rules below.
So, are bunk beds safe? Here our sleep specialist, answers some frequently asked bunk bed safety questions and provides some helpful tips on buying the best bunk for your child's bedroom.
Current guidelines recommend that the upper bunk is not suitable for children under the age of six. This is due to the increased risk of falls, made worse with the low level of visibility at night that can be dangerous for children of any age. If this is a concern, it might be worth considering the use of a lamp or clip light to illuminate the ladder at night. This way your youngsters can climb down the ladder safely without falling.
Remember that while the bottom bunk is safe for younger children, babies and toddlers should sleep in their own separate cot to keep them safe.
As well as the ladder and rail spacing, it is also important to look at rail heights to ensure your child is not able to roll out of bed. All bunk bed safety rails should be at least 16 cm taller than the mattress to prevent falls.
Bunk beds that are sold in the UK must conform to the following British Standard: BS/EN 747:2012+A1. These current safety regulations require bunk beds to be manufactured with a solid structure and have no sharp edges or corners that may cause harm.
It’s important that the mattress fits the bed securely, and that the slats underneath are no less than 7.5 cm apart. The bunk bed safety rails should be on both sides, with a gap of 300 mm to allow access. Although some do come with a bunk bed rail extension, these guidelines are what is generally accepted for optimum safety.
The regulations on bunk bed rail height are strict about gaps in the construction, to ensure that a child can’t get stuck or slip between the rail and the mattress. The access ladder should be firmly fixed to the bed and the treads should be at least 3 cm wide and 20 cm apart.
Most UK small mattresses will fit a UK bunk bed. However, top bunks require a special, thinner mattress to maintain a safe height in relation to the guard rails. These top bunk mattresses should be no thicker than 17 cm as a general rule. We recommend looking at the instruction manual for the specific bed frame as some can be as low as 15cm.
It’s a good idea to set some rules with your children about bunk bed safety. According to the Royal Society for the Prevention of Accidents (RoSPA), most accidents involving bunk beds occur when children are playing on them. So, it’s fundamental that you teach your child to follow some basic steps to ensure that he or she stays safe at all times.
Although a bunk bed is a fun alternative to a regular bed, children should be discouraged from playing on the ladder and from leaning from the top bunk, unless this is the design of the bunk bed / play. A bunk bed ladder guard can provide additional security to maximise bunk bed safety. Children should also use the ladder every time they want to come down from the top bunk.
While a bunk bed is a novelty for children, they must learn that only one person can be on the top bunk at any time. Getting children to stick to this rule might be hard, but it’s for their own safety. Solve this problem by allowing children to take turns on the top bunk each night so they each get their own turn.
When your bunk bed arrives, you must assemble the frame correctly. Carefully follow the instructions step-by-step to ensure that you build a safe and secure bunk bed. Once complete, you should not have any spare parts.
You should never place your bunk bed in a position that could pose a risk to your children. It’s especially important that you don’t place a bunk bed near a window or within two metres of a light fitting.
Regardless of whether you’ll be positioning a bunk bed up against a wall or not, you should always install the guard rail. When against a wall, there will still be a gap between the wall and the bed, therefore a rail is 100% necessary.
Never hang clothing off the bed or tie anything to the frame. Children can get tangled up in these, making them serious strangulation hazards.
If your child’s room is carpeted – perfect. If it’s not, you should either consider carpeting your child’s bedroom or buying a rug to place underneath the bunk bed. Research shows that carpet can reduce the risk of head injury should a child fall from a bunk. It’s always better to be safe than sorry.
We hope we've put your mind at rest about bunk beds. Just one question remains: are bunk beds a good idea? Well, we certainly think so!
All of our bunk beds come with guard rails and if stated on our product description, a mattresses of all sizes which correspond with current safety standards.
However, if you have a question about a specific bed, please don't hesitate to get in touch, tweet @purenur_ or email us at email@example.com and we'll get back to you ASAP.