GENERAL INFORMATION

How do I contact Purenur?

For order or customer service enquiries you can contact us in the following ways:

Email: contact@purenur.com

Phone: 0333 090 1081 (9am - 5pm Mon – Fri)

Post: HAQ Retail Ltd. 27 Old Gloucester Street  London, WC1N 3AX, UK.

Is it safe to shop at www.purenur.com?

Yes. We use the Stripe by Shopify encryption method; your details are encrypted before the information transfers from your computer to our system. All stores powered by Shopify are PCI compliant by default so you can keep payment info and business data safe.

When do I have to login?

When shopping on the purenur.com website you have two options: you can either checkout as a guest or create an account and log in to place your order.

The benefit of creating an account is that you can simply login to review your order history and status. 

What is my username?

Your username is your email address.

What happens if I forget my password?

Simply click 'Forgot your password?'. Enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.

On the back of my catalogue there's a catalogue code, what is this and how can I use it?

This code is an exclusive discount for you as a catalogue customer. A catalogue code can be used online by typing it into the promotional code box on the checkout page, or quoting it when you order by phone.

ORDERING

How can I pay for my order?

We accept Visa, MasterCard, Delta, American Express and PayPal. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale. 

 

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. 

Can I change or cancel my order?

Yes. Please contact Customer Services to cancel or amend an order. If your item(s) have already been despatched, simply send it back to us following the returns procedure. If you wish to change an order, again, this is possible providing your order hasn't been dispatched from the warehouse. Please give Customer Services a call who will be able to assist you with your order. This does not affect your statutory rights.

No changes can be made to personalised items after an order has been placed. Orders for personalised items cannot be cancelled. Your statutory rights are not affected.

Can I use promotional vouchers advertised in publications online?

Yes. We sometimes advertise with other websites and publications, such as Magazines, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to contact@purenur.com. For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.

DELIVERY
UK Shipping

Do I have to pay for delivery? (UK)

  • Standard delivery costs £3.75 if your order is over £85, or £5.75 if it is under, and will take up to 3 working days
  • Express day delivery costs £7.95
  • Named day delivery costs £7.95; here you can specify the day you would like your order to be delivered
  • Named day delivery AM costs £10.95; your order will be delivered before 12pm on the day you specify

For more information about our Delivery options and for our international shipping on a few of our items please visit the Delivery Information page.

How long do I have to wait for my order to arrive? (UK)

  • Standard Delivery takes up to 3 working days
  • Express Delivery takes up to 2 working days
  • Named Day Delivery gives you the available days when you checkout
  • For the AM option this will be before 12pm on your specified day

What do I do if my order hasn't been delivered in the specified time?

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please call Customer Services quoting your order number, on 033 3090 1081.

RETURNS

What is your returns policy?

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. You can find our returns policy here.

How do I return an item?

To make returning unwanted items as easy as possible for you, we have a number of options available, all of which are completely free of charge. See our returns policy for details. 

 

Bunk Beds

We all know that Bunk Beds are a great space-saving solution for children’s bedrooms and they’re ideal if your little ones share a room. Plus, kids love bunk beds. However, as with anything, safety is the number one priority. That's why we've created this FAQ page to put your mind at ease and answer every question you might have on the safety of your child's bunk bed.

Check out our safety FAQs and bunk bed rules below.  

Bunk Bed Safety FAQs

So, are bunk beds safe? Here our sleep specialist, answers some frequently asked bunk bed safety questions and provides some helpful tips on buying the best bunk for your child's bedroom.

At What Age is a Bunk Bed Safe to Use?

Current guidelines recommend that the upper bunk is not suitable for children under the age of six. This is due to the increased risk of falls, made worse with the low level of visibility at night that can be dangerous for children of any age. If this is a concern, it might be worth considering the use of a lamp or clip light to illuminate the ladder at night. This way your youngsters can climb down the ladder safely without falling.

Remember that while the bottom bunk is safe for younger children, babies and toddlers should sleep in their own separate cot to keep them safe.

What Should the Height Be for Bunk Bed Rails?

As well as the ladder and rail spacing, it is also important to look at rail heights to ensure your child is not able to roll out of bed. All bunk bed safety rails should be at least 16 cm taller than the mattress to prevent falls.

Do Bunk Beds Have to Follow any Regulations?

Bunk beds that are sold in the UK must conform to the following British Standard: BS/EN 747:2012+A1. These current safety regulations require bunk beds to be manufactured with a solid structure and have no sharp edges or corners that may cause harm.

It’s important that the mattress fits the bed securely, and that the slats underneath are no less than 7.5 cm apart. The bunk bed safety rails should be on both sides, with a gap of 300 mm to allow access. Although some do come with a bunk bed rail extension, these guidelines are what is generally accepted for optimum safety.

The regulations on bunk bed rail height are strict about gaps in the construction, to ensure that a child can’t get stuck or slip between the rail and the mattress. The access ladder should be firmly fixed to the bed and the treads should be at least 3 cm wide and 20 cm apart.

Do Bunk Beds Require Special Mattresses?

Most UK small mattresses will fit a UK  bunk bed. However, top bunks require a special, thinner mattress to maintain a safe height in relation to the guard rails. These top bunk mattresses should be no thicker than 17 cm as a general rule. We recommend looking at the instruction manual for the specific bed frame as some can be as low as 15cm.

7 Rules for Optimum Bunk Bed Safety

It’s a good idea to set some rules with your children about bunk bed safety. According to the Royal Society for the Prevention of Accidents (RoSPA), most accidents involving bunk beds occur when children are playing on them. So, it’s fundamental that you teach your child to follow some basic steps to ensure that he or she stays safe at all times.

1. Don’t let your child treat a bunk bed like a climbing frame

Although a bunk bed is a fun alternative to a regular bed, children should be discouraged from playing on the ladder and from leaning from the top bunk, unless this is the design of the bunk bed / play. A bunk bed ladder guard can provide additional security to maximise bunk bed safety. Children should also use the ladder every time they want to come down from the top bunk.

2. Allow only one child on the top bunk

While a bunk bed is a novelty for children, they must learn that only one person can be on the top bunk at any time. Getting children to stick to this rule might be hard, but it’s for their own safety. Solve this problem by allowing children to take turns on the top bunk each night so they each get their own turn.

3. Follow the instructions for assembly

When your bunk bed arrives, you must assemble the frame correctly. Carefully follow the instructions step-by-step to ensure that you build a safe and secure bunk bed. Once complete, you should not have any spare parts.

4. Consider where you place the bunk bed

You should never place your bunk bed in a position that could pose a risk to your children. It’s especially important that you don’t place a bunk bed near a window or within two metres of a light fitting.

5. Always install the guard rail

Regardless of whether you’ll be positioning a bunk bed up against a wall or not, you should always install the guard rail. When against a wall, there will still be a gap between the wall and the bed, therefore a rail is 100% necessary.

6. Never use a bunk bed as a clothes horse

Never hang clothing off the bed or tie anything to the frame. Children can get tangled up in these, making them serious strangulation hazards.

7. Place carpet under a bunk bed

If your child’s room is carpeted – perfect. If it’s not, you should either consider carpeting your child’s bedroom or buying a rug to place underneath the bunk bed. Research shows that carpet can reduce the risk of head injury should a child fall from a bunk. It’s always better to be safe than sorry.

Discover Our Range of Bunk Beds Today

We hope we've put your mind at rest about bunk beds. Just one question remains: are bunk beds a good idea? Well, we certainly think so!

All of our bunk beds come with guard rails and if stated on our product description, a mattresses of all sizes which correspond with current safety standards.

However, if you have a question about a specific bed, please don't hesitate to get in touch, tweet @purenur_ or email us at contact@purenur.com and we'll get back to you ASAP.

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