Delivery & Returns

Standard UK Delivery

Delivery times:

Orders placed between 9.00 am - 1.00 pm (Weekday Mon - Fri) will be processed the same day.

1-2 Days - Monday to Friday  (Handling time)

2-4 Days  - (Transit time)

Free UK Shipping on All Orders! 

OUT OF STOCK ITEMS AND PRE-ORDERS

If a product is listed as temporarily out of stock, it can normally be pre-ordered for delivery when it becomes available (you can find this information on the relevant product page of the website); you will not be charged for pre-ordered items until they are despatched to you, unless you are paying by Paypal, in which case payment will be taken at the point of ordering. Please note there are no additional delivery charges for pre-ordered items and they will not delay the rest of the your order.

SELF-ASSEMBLY

Please check the details tab on the product information page to determine whether the product requires self-assembly. In our catalogues, products that require self-assembly are indicated by a screwdriver icon in the product information.

RETURNS & EXCHANGES

We hope you’re delighted with everything you buy from us, but we do understand that you may need to return things sometimes.

So if you're not happy with something you receive from us for any reason, you can return it to us, for refund or exchange. You can read more about our refund and returns policy.

Please note the following items cannot be exchanged or refunded:

  • Personalised products
  • Self-assembly items which have been assembled or part-assembled are excluded unless they are damaged or faulty.
  • bedding or personal grooming products once the packaging has been opened (due to hygiene and safety reasons).

Our Free Returns policy means you can return things from anywhere in the UK for any reason, at our cost, for a refund or an exchange; you just need to return it, unused, within 30 days of the despatch date.

For more information please contact us, send us an email at contact@purenur.com.

 

translation missing: en.general.search.loading